Privacy Policy for JSW Pen Co.

Welcome to JSW Pen Co.


At JSW Pen Co., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, purchase products, or contact us.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, contact us, subscribe to updates, or submit a form, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information

  • Custom order details or preferences

Non-Personal Information

We may automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

  • Referral sources

This helps us improve website performance and user experience.

2. How We Use Your Information

We use collected information to:

  • Process and fulfill orders

  • Communicate about purchases or inquiries

  • Provide customer support

  • Improve our products and website

  • Send occasional promotional emails or updates

  • Prevent fraud or unauthorized activity

  • Comply with legal obligations

We do not sell your personal information to third parties.

3. Payment Processing

Payments may be processed through trusted third-party payment providers such as Stripe, PayPal, Shopify Payments, or other secure processors. JSW Pen Co. does not store full credit card information on our servers.

Please review the privacy policies of any payment provider you use during checkout.

4. Cookies & Analytics

Our website may use cookies and analytics tools to improve functionality and understand visitor behavior.

These tools may collect information such as:

  • Pages viewed

  • Website traffic patterns

  • Device/browser data

You can disable cookies through your browser settings, though some website features may not function properly.

5. Email Marketing

If you subscribe to our newsletter or marketing communications, you may receive updates about:

  • New pen releases

  • Promotions

  • Blog content

  • Product announcements

You may unsubscribe at any time using the link included in emails.

6. Custom Orders & Submitted Content

If you submit logos, artwork, names, or other custom design elements for personalized pens:

  • You confirm you have the rights or permission to use the submitted content

  • You grant JSW Pen Co. permission to use the content solely for fulfilling your order

  • We will not sell or distribute your custom artwork without permission

7. Data Security

We take reasonable security measures to protect your information from unauthorized access, misuse, or disclosure. However, no internet transmission or electronic storage system is guaranteed to be 100% secure.

8. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external services. We are not responsible for the privacy practices or content of those third-party sites.

9. Children's Privacy

JSW Pen Co. does not knowingly collect personal information from children under the age of 13. If we become aware such information has been collected, we will promptly delete it.

10. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Accessing your data

  • Requesting corrections

  • Requesting deletion

  • Opting out of marketing communications

To request assistance, contact us using the information below.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Information

If you have questions regarding this Privacy Policy or your data, please contact:

JSW Pen Co.
Santa Maria, California, USA
Website: jswpens.com